Position Title: Intern - IT Operations 
Department: Infrastructure and Security 
Reports to: Infrastructure and Security Senior Executive 
  
Job Purpose 
The Employee shall be reporting directly to the Executive – Infrastructure and Security and shall ensure the efficient and smooth running of IT Operations, together with ensuring optimal IT support to the Authority’s employees. 
  
Key Accountabilities/ Key Activities  
- Provide level 1 support to internal users via the ticketing system to both local and remote users. 
- Help to administer, monitor and audit the health of Microsoft Windows and Linux servers. 
- Assisting in the setting up audio-visual technologies in respective meeting-rooms. 
- Help the IT Department to testing and evaluate new technologies both from hardware and software perspective. 
- Supporting roll-out of new applications, services and hardware to users. 
- Monitor proactively IT assets and helps the department to keep an updated IT Inventory.  
- Develop and maintain technical documentation. 
- Take ownership of tasks and projects assigned to you. 
- Support the IT strategy in order to help the company meet its goals and long-term vision. 
  
Technical/Professional Expertise  
- Currently pursuing a bachelor’s degree (MQF level 6 or equivalent)in an IT-related course. 
- Familiar with various operating systems and platforms (Windows 11, Mac OS) 
- Basic knowledge of networking (LAN, WAN) 
- Excellent command of English both written and spoken; • Ability to work under pressure in a fast-paced and changing environment; 
- A positive attitude and enthusiasm to learn. 
- Must enjoy working in a team environment. 
- Be disciplined and capable of working on your own initiative. 
- Basic troubleshooting skills