Position Title: Intern - IT Operations 

Department: Infrastructure and Security 

Reports to: Infrastructure and Security Senior Executive 

  

Job Purpose 

The Employee shall be reporting directly to the Executive – Infrastructure and Security and shall ensure the efficient and smooth running of IT Operations, together with ensuring optimal IT support to the Authority’s employees. 

  

Key Accountabilities/ Key Activities  

• Provide level 1 support to internal users via the ticketing system to both local and remote users. 
• Help to administer, monitor and audit the health of Microsoft Windows and Linux servers. 
• Assisting in the setting up audio-visual technologies in respective meeting-rooms. 
• Help the IT Department to testing and evaluate new technologies both from hardware and software perspective. 
• Supporting roll-out of new applications, services and hardware to users. 
• Monitor proactively IT assets and helps the department to keep an updated IT Inventory.  
• Develop and maintain technical documentation. 
• Take ownership of tasks and projects assigned to you. 
• Support the IT strategy in order to help the company meet its goals and long-term vision. 

  

Technical/Professional Expertise  

• Currently pursuing a bachelor’s degree (MQF level 6 or equivalent)in an IT-related course. 
• Familiar with various operating systems and platforms (Windows 11, Mac OS) 
• Basic knowledge of networking (LAN, WAN) 
• Excellent command of English both written and spoken; • Ability to work under pressure in a fast-paced and changing environment; 
• A positive attitude and enthusiasm to learn. 
• Must enjoy working in a team environment. 
• Be disciplined and capable of working on your own initiative. 
• Basic troubleshooting skills