MGA

Back to All Vacancies

Officer - Quality Management

  • Full Time
  • Closing Date: 30 June 2022

Job Reference: 4634/21

Primary Job Focus: Projects and Quality

Employment Level: Officer

Status: Searching

Officer - Quality Management

Job Purpose

  • To assist the Quality Management and Operational Excellence Team in driving the MGA towards the continuous improvement of its quality management system and of its system of processes, with the aim of providing a service that consistently meets customer, and applicable statutory and regulatory requirements;
  • To help disseminate a culture of continuous improvement throughout the MGA; and
  • To ensure suitable quality control is carried out in a systematic manner.

Main Responsibilities

  • Assist in maintaining a quality management system for the MGA;
  • Collaborate with all directorates across the Authority in relation to quality-related matters;
  • Assist in validating quality management procedures on an ongoing basis to ensure they are effective and up-to-date;
  • Document and maintain quality management procedures within the Authority;
  • Maintain a register of controlled documents for the MGA and ensure that such documents are regularly re-evaluated, and updated as necessary;
  • Contribute to the planning of regular quality audits and promote a systematic process for handling audit findings and recommendations;
  • Assist in coaching and mentoring officials within the Authority on quality-related matters;
  • Carry out quality control efforts to help ensure that the Authority’s outputs are of good quality;
  • Assist in software testing of the Authority’s IT systems;
  • Issue and update the Authority’s standard generic templates;
  • Recommend the introduction of new processes and/or the revision of current processes to ensure that the MGA is constantly in a position to effectively and efficiently fulfil its duties;
  • Actively participate in process improvement exercises; and
  • Updating job knowledge by studying trends and developments in quality management, by reading professional publications, by maintaining personal networks and by participating in educational opportunities.

Requirements

  • In possession of a Bachelor’s degree in business, engineering or sciences;
  • Some experience in quality management and/or process improvement;
  • Good understanding of Quality Management principles and methodologies;
  • Good understanding of Continuous Improvement principles, methodologies and tools;
  • Good understanding of Document Control procedures and some related experience;
  • Experience in writing and reviewing policies and procedures;
  • Experience in the administration of electronic Document Management Systems;
  • Good organisational understanding and analytical skills;
  • Able to speak and write clearly and concisely in English;
  • Actively listens, shares information, and offers suggestions in an impartial and constructive manner;
  • Able to work cooperatively with own team and with colleagues across the Authority; and
  • Willing to take responsibility for own words and actions